Shipping Policies

Rates

All packages are sent via USPS insured.  I apply the highest group rate once to the entire order.

Rates are as followed:

Key Holders - $10

Mail Pockets - $12.50

Coat Racks - $12.50

Magnet Boards - $12.50

Bird Houses - $15

Spice Racks - $15

Exchanges

Exchanges for similar items permitted within 14 days of purchase. Exchanges will be shipped at buyers expense. All sales final, no refunds.

Damages

Had Matter ships via USPS Priority Mail. The Post Office automatically insures these shipments for $50. In the rare event of a package arriving with damage to the product, Had Matter will replace the product with a similar product at my cost or a refund with a bank check when the damaged goods are returned. Had Matter will reimburse your return shipping expense with a bank check in the new shipment or as an addition to a refund check .

Shipping: Local pickup

If you make a purchase with shipping set to “local pickup,” then it will be your responsibility to make arrangements to pick up from Had Matter at her studio. 

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